Terms and Conditions

Last Updated: 16 December 2025

1. General Booking Terms

The terms “Experience,” “Tour,” and “Tour/Travel Package” are used interchangeably.

These refer to any activity or service offered on our platform, including:

• Guided tours
• Cultural experiences
• Workshops
• Pre-arranged itineraries
• Combined services such as transportation, accommodation, meals, and activities

Full details of inclusions, exclusions, duration, and pricing are provided on each experience’s details page.

2. Tour Types and Definitions

2.1 Day Tour / Experience

• A guided activity completed within a single day
• Duration typically ranges from a few hours up to one day
• Does not include overnight accommodation

Includes:

• Clearly listed inclusions and exclusions
• Duration and pricing details on the experience page
• Designed to offer an immersive introduction to a destination, theme, or activity

2.2 Overnight Tour / Experience

• A multi-day guided journey or cultural experience
• May include:
  • Accommodation
  • Meals
  • Transportation
  • Guided activities
• Full itinerary, inclusions, exclusions, duration, and pricing are detailed on the experience page
• Suitable for travelers seeking deeper and extended experiences

2.3 Tour Package / Experience (Plan My Trip)

A fully customized and personalized travel experience

Designed according to the traveler’s preferences, interests, and requirements

Customization may include:

• Destinations
• Activities
• Accommodation
• Duration
• Special requests

Inclusions, exclusions, and pricing are finalized during the planning consultation

Final details are confirmed in the agreed itinerary

3. Pricing, Cancellation, and Refund Policies

3.1 Day Tours / Experiences

Pricing

• Prices are displayed on the tour details page and may change without prior notice
• The listed price includes all stated inclusions
• Additional services or special requests may incur extra charges

Payment methods:

• Online payment via website payment gateways
• Bank transfer, credit/debit card, or other accepted methods (if website issues occur)

Full payment is required at the time of booking

Cancellation & Refund Policy

• More than 48 hours before the tour:
  • Full refund (minus processing fees, if applicable), or
  • Option to reschedule to the next available date
• Less than 48 hours before the tour or no-show:
  • No refund
  • Option to reschedule to the next available tour date

Rescheduling

• Requests made at least 24 hours before the tour:
  • Booking may be transferred to the next available date (subject to availability)
• If the same tour is unavailable:
  • Choose another tour of equal or lower value, or
  • Adjust the amount toward a future booking

3.2 Overnight Tours / Experiences

Pricing

• Prices are listed on the tour details page and may change without notice
• Includes all stated inclusions
• Additional services may result in extra charges

Payment options:

• Website payment gateway
• Bank transfer or credit/debit card

Installment Payment Options

• 90+ days before tour: 4 equal installments
• 30–90 days before tour: 3 equal installments
• Less than 30 days before tour: 2 equal installments

Full payment must be completed at least 10 days before the tour

Exact installment amounts and dates are specified in the booking confirmation

Cancellation & Refund Policy

• More than 61 days before tour: Full refund
• 60–30 days before tour: 10% cancellation fee
• 30–10 days before tour: 50% refund
• Less than 10 days before tour or no-show: No refund

3.3 Private or Group Tours (Plan My Trip)

Pricing & Payment

• Pricing is based on:
  • Itinerary
  • Duration
  • Group size
  • Accommodation
  • Transportation
  • Activities and special requests
• Price quotations are valid for 7–14 days
• Booking confirmation requires:
  • Typically a 30% advance payment
• Remaining balance:
  • Payable in installments as agreed
  • Must be fully paid before tour commencement
• Any post-confirmation changes may affect pricing
• Prices exclude personal expenses and services not mentioned in the itinerary

Cancellation & Rescheduling

• More than 31 days before tour: 10% cancellation fee
• 30–15 days before tour: 50% refund
• Less than 15 days before tour or no-show: No refund
• Rescheduling requests must be made at least 15 days before tour start
• Additional costs may apply
• Some third-party costs may be non-refundable and will be disclosed in advance

4. General Tour Guidelines

Guides

• Guide names and profiles are listed on the tour description page
• For overnight tours, guides may change due to logistics or expertise requirements

Meeting Point

• Meeting points are specified in the tour description
• Detailed itineraries are provided for overnight tours

Duration

• Day tours: typically 2–8 hours
• Overnight tours: multi-day with flexible timing
• Delays due to weather, traffic, or unforeseen events may occur

What to Bring

Day tours:

• Comfortable walking shoes
• Sun protection
• Water bottle
• Modest clothing for religious sites

Overnight tours:

• Personal essentials
• Weather-appropriate clothing
• Items specified in pre-tour communication

Weather

• Tours operate in most weather conditions
• Extreme weather may result in postponement or cancellation
• Guests may reschedule or request a refund if canceled by the company

Punctuality

• Arrive 10–15 minutes before departure time
• Late arrivals may result in missing the tour without refund

5. Health, Safety, and Conduct

• Participants must follow guide instructions at all times
• Medical conditions should be disclosed in advance
• Personal medications should be carried

Special Requirements

• Dietary restrictions, mobility issues, or medical needs must be communicated in advance

Photography

• Allowed unless restricted by site regulations
• Respect privacy and cultural sensitivities

Mobile Phones

• Phones should be kept on silent during tours
• Urgent calls should be taken away from the group

Video & Audio Recording

• Recording guides or tour content is prohibited without prior permission
• All content is protected intellectual property

Smoking

• Not permitted during tours
• Designated breaks may be provided on longer tours

Shopping

• No forced shopping stops
• Guides do not receive commissions

6. Zero-Tolerance Policies

• Racism, discrimination, or offensive behavior is strictly prohibited
• Harassment of any kind will not be tolerated
• Violators will be removed from the tour without refund

7. Liability and Responsibility

• Participation is at the guest’s own risk
• The company is not responsible for:
  • Injuries or accidents
  • Loss of personal belongings
  • Illnesses or unforeseen incidents
• Travel insurance is strongly recommended
• The company is not liable for force majeure events or third-party service disruptions

8. Agreement

• By booking a tour, guests agree to these terms and conditions
• Failure to comply may result in removal without compensation
• Soul Vacation Egypt reserves the right to enforce these policies at all times